Refund policy

Refund & Exchange Policy

Welcome to Skybird Football. We want to get you into the right gear as quickly as possible. This policy is governed by the Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act.

1. 7-Day Cooling-Off Period (Change of Mind)

In accordance with Section 44 of the ECT Act, you have a 7-day cooling-off period from the date you receive your boots.

  • Return for any reason: If you aren't happy or the fit isn't right, you may return the boots for a full refund or exchange within 7 days.

  • Condition: Boots must be unused and in their original, undamaged packaging. They must not have been worn on any playing surface (grass, turf, or court).

  • Cost: For "change of mind" or size exchanges, the customer is responsible for the direct cost of returning the goods to us.

2. 6-Month Implied Warranty (Defects)

Per Section 56 of the CPA, we provide a 6-month warranty on all footwear against manufacturing defects.

  • Your Choice: If the boots are found to be defective within 6 months, you may choose between a repair, replacement, or a full refund.

  • Assessment: We reserve the right to inspect the boots to confirm a manufacturing fault. This warranty does not cover "normal wear and tear" or damage caused by using the boots on the incorrect surface (e.g., using Firm Ground (FG) boots on hard Artificial Grass (AG) or concrete).

  • Collection: If the boots are confirmed defective, we will cover the cost of the courier collection.

3. Return Conditions & Hygiene

To protect our stock and other players, we strictly enforce the following:

  • The "Indoor" Rule: Please only try your boots on indoors on a carpet. Boots with scratched soles, grass stains, or mud will not be accepted for return.

  • Packaging: Do not stick shipping labels or tape directly onto the branded boot box (Nike/Adidas/etc.). Wrap the box in a bag or another box first.

  • Excluded Items: For hygiene reasons, socks and base layers cannot be returned if the packaging is opened. Personalized/customized boots are non-returnable.

4. How to Log a Return

  1. Notify us via email at skybirdfootball@gmail.com or whatsapp us at +27 67 251 5447 within 7 days of delivery.

  2. Include your Order Number and a clear photo of the boots (including the soles).

  3. We will provide you with the return address or arrange a collection (at your cost for exchanges, or our cost for confirmed defects).

5. Refunds

  • Once inspected and approved, refunds are processed back to your original payment method.

  • Please allow 5–10 business days for the transaction to reflect in your account.